Articles

Commentary

Paul Galpin
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Return to Sender: Managing Reverse Logistics

Most e-commerce businesses focus time and money on providing customers with efficient and flexible delivery options. Many companies, however, neglect to extend this attention to the return of unwanted goods. While many factors influence customer loyalty, a well-run returns process drives repeat orders and improves consumer satisfaction. Eighty-five percent of consumers surveyed by research firm […]

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Paul A. Myerson
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Eliminating Wasted Motion

At some point in our careers, most of us have felt we’ve wasted time or effort accomplishing a job that should have been easier, more efficient, and possibly safer to do. One way to help workers make better use of their time and effort is to identify and eliminate sources of wasted motion. In a […]

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Nari Viswanathan
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Handling Change: There’s an App for That

Eighty-nine percent of business leaders are either experiencing or anticipating external volatility or change to impact their business, according to a recent survey. And 91 percent expect internal change in products, channels, services, or markets to create planning challenges. Given that most business leaders must manage some sort of change within their demand-supply networks, why […]

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Mark Humphlett
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Can Your Global Supply Chain Withstand a Crisis?

Natural disasters, fluctuating oil prices, and other global factors continue to disrupt the flow of essential equipment and goods for manufacturers worldwide. For many companies, it has triggered a critical question: Can our organization’s supply chain withstand a major upheaval? It is an important question, because the flow of money through a supply channel determines […]

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Terry Harris
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How Supply Chain Executives Can Earn a Place in the C-Suite

First there was Chief Executive Officer, then Chief Operating, Chief Financial, and Chief Marketing Officers joined the "C-suite." Isn’t it time Chief Supply Chain Officers took their place at the top? Despite supply chain’s functional cachet in business circles, many top supply chain executives don’t even report to the CEO. Why is that? Service and […]

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J. Scot Sharland
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Logistics Providers Steer Auto Industry on Road to Recovery

The automotive industry is rapidly rebounding from its recession lows as consumer demand for new vehicles grows. In response, auto manufacturers and their suppliers are quickly increasing manufacturing output. While this is great news for automakers and the overall financial health of the auto industry, there is a downside: The quick spike is severely straining […]

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Christine Wheeler
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Wireless Workstations Unplug Savings

Thanks to wireless technology, carts with on-board power supplies are opening new frontiers of efficiency, productivity, and profitability in distribution centers (DCs). These mobile- powered workstations (MPWs) carry computers, bar-code scanners, and printers, reducing paperwork and operator travel. DC employees can waste countless hours walking to and from deskbound computers to perform tasks such as […]

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Thomas Clark
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Better Efficiency Begins at the Loading Dock

Productivity in the less-than-truckload (LTL) freight transportation industry demands and depends upon efficient operations. Shippers and carriers must collaborate to orchestrate consistent on-time pickups and deliveries. By working together to align the processes by which shippers tender freight and carriers receive it, supply chain partners can achieve greater efficiency at the loading dock, and improve […]

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Felecia Stratton
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Cutting Through the Noise

Any noise in the trucking industry is better than the alternative. The rumble of engines coming to life, and air horns sounding off with more certain frequency, are welcome signs as the economy waffles between recession and recovery. Still, a growing din in Washington threatens to drown out these echoes of progress. The U.S. Federal […]

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Mike Skinner
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Mobile TMS Applications Improve Supply Chain Visibility

Online applications for mobile devices are emerging in ways that can finally close or reduce many of the information gaps in the supply chain between transportation planning, the shipping/receiving dock, customers, and even accounts payable. These mobile applications are enabling shippers to interface directly and more effectively with logistic partners; access logistics information in non-traditional […]

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Bobby Harris
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Using Social Media to Your Advantage in Transportation and Logistics

With more than one billion people using social networks today, social media is forging a new era in business opportunity and engagement, creating two-way communication that enables customer feedback and response in real-time. As the transportation and logistics sector grows, it is essential to work strategically to leverage technology and media to drive efficiencies and […]

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Buck Black
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Helping Truck Drivers Address Job Stress

Change is a well-established cause of stress. In 1967, psychologists developed a stress scale that lists 43 stressful life events that can contribute to illness. Changes in financial state, job responsibilities, employment conditions, and working hours; trouble with an employer; and revision of personal habits place a person at a moderate risk of physical illness […]

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Marty R. Ready
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Trucking as a Driver to Economic Recovery

Trucking serves as a barometer of the U.S. economy, representing more than 67 percent of tonnage carried by all domestic freight transportation modes, including manufactured and retail goods. Forty-four percent of all wage earners in the United States work in the transportation sector. The trucking industry also accounts for five percent of the nation’s gross […]

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Mike Morel
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Improving Logistics and Distribution Processes at International Subsidiaries

Large enterprises continue to set up international subsidiary operations to find opportunities for growth. These subsidiary operations include sales and distribution offices, small operating divisions, customer service units, and joint ventures. They often need to develop their own logistics and distribution mechanisms to receive inbound shipments, store inventory and deliver orders to their customers. Unlike […]

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Dean Vella
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Supply Chain Management: A Needed and Growing Opportunity

Today, successful companies rely on the skills of supply chain management professionals to keep their goods and services flowing to the marketplace quickly, efficiently, and as cost-effective as possible. Supply chain management is a bright spot among up-and-coming careers, with employment opportunities in a wide variety of industries, in firms of all sizes. If you’re […]

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Felecia Stratton
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Supply Chain Therapy Strikes a Balance

There’s nothing like a spur-of-the-moment urge, then splurge, to improve temperament. Retailers today are all too willing to facilitate “retail therapy” and oblige customers by making it easier than ever to satisfy their random impulses. Advertising—subliminal or overt—is quick to connect happiness with material possession, regardless of what kind. Then the supply chain takes over. […]

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Paul A. Myerson
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Minimizing Wasted Movement

Ideally, material should flow smoothly from Point A to Point B in a process, and be touched only once. That is rarely the case, however. More likely, material is touched and moved many times before its ultimate use. In Lean terms, this excess transportation or movement is waste that occurs when temporarily locating, filing, stocking, […]

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Michael Watson, Ph.D.
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Discovering the Value of Analytics

Many companies are building analytics strategies, which use data to facilitate better decisions. To develop improved analytics strategies, consider the three different types of analytics: descriptive, predictive, and prescriptive. Each type uses data in a different way to provide a different type of value. Descriptive analytics: Using data to improve how you describe or report […]

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